Shop Policies
Photography
We strive to ensure the colour appears as accurate as possible in the product photography, but please bear in mind that everyone's screens for viewing the colour are slightly different. If you are unsure of a colour and would like a bit of input, please do get in touch! magpieandhook@gmail.com
Wool Care
Please refer to the yarn label for washing and care instructions. Magpie & Hook sells a variety of both superwash (able to be washed in the machine) and hand wash only yarns.
Workshops
Please note payment is required to book a place in a workshop, and is non-refundable. The space is wheelchair accessible.
Equality & Diversity
You are welcome at Magpie & Hook regardless of your age, gender, race, sexual orientation, or if you have a disability. Discrimination, bullying or harassment are not tolerated within these shop walls. Yarn & fabric brings people together, and we want everyone to feel safe and respected in this space. With regards to a wheelchair or pram, the shop isn't huge, but there are no steps to navigate. Please be respectful, and you will be respected. If you have any complaints, concerns, or would like assistance in planning your visit, please email magpieandhook@gmail.com
Data Protection
All personal data you provide is used to process your order. This information will be treated in accordance with the Data Protection principles outlined in the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Privacy Policy
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.