We are so excited to have the doors of Magpie & Hook open! Collection at the shop (click & collect) is now available.
We currently only ship to the UK. All orders within the UK are sent via Royal Mail Tracked 2nd Class within 3 business days after placing your order.
Please get in touch if you would like to discuss an alternative or quicker shipping method, as this can be arranged to accommodate your preferences.
Collection at the shop (click & collect) is now available Monday through Saturday 10am - 5pm. This option is free, please just select as your 'shipping' option at checkout.
Returns & Exchanges
If you are unsatisfied with your purchase for any reason or would like to return/exchange please email magpieandhook@gmail.com or bring the item(s) back into the bricks and mortar shop within 30 days of your purchase. Proof of purchase is required for all returns and exchanges.
Magpie & Hook is not responsible for the postage costs or if the parcel is lost in the post when you return the goods. It is therefore recommended that you use a traceable service for returning the goods. All yarn and fabric should also be free of scent, in the original unused and resaleble condition.
The returned goods will be inspected and a refund will be issued via the original payment method.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Magpie & Hook is unable to accept any refunds or exchanges beyond 30 days after your purchase.
Because of the nature of the goods, we are unable to accept returns or exchanges for pdf patterns.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at magpieandhook@gmail.com
